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Problem When Trying to send Inventory

I have a fresh installation of the last version of OCS on a centos server.

I have a windows 7 pc with OCS Agent installed. Nothing append when I launch inventory. I can't see the computer on OCS reports.

In the Agent logs i can see :

COM SERVER => Sending HTTP Post request to URL <http://ocs-srv.dagimport.com/ocsinventory>

COM SERVER => HTTP Post response received <HTTP Status Code #500>

COM SERVER => Cleaning cURL library

ERROR *** AGENT => Failed to send Inventory <HTTP Status Code #500>

AGENT =>  Communication Server ask for Package Download

DOWNLOAD => Package history file successfully cleaned for duplicate IDs

DOWNLOAD => Download disabled by server

I check my mysql server configuration and evrything is ok :

<IfModule mod_perl.c>

  # Which version of mod_perl we are using
  # For mod_perl <= 1.999_21, replace 2 by 1
  # For mod_perl > 1.999_21, replace 2 by 2
  PerlSetEnv OCS_MODPERL_VERSION 2

  # Master Database settings
  # Replace localhost by hostname or ip of MySQL server for WRITE
  PerlSetEnv OCS_DB_HOST localhost
  # Replace 3306 by port where running MySQL server, generally 3306
  PerlSetEnv OCS_DB_PORT 3306
  # Name of database
  PerlSetEnv OCS_DB_NAME ocsweb
  PerlSetEnv OCS_DB_LOCAL ocsweb
  # User allowed to connect to database
  PerlSetEnv OCS_DB_USER ocs
  # Password for user
  PerlSetVar OCS_DB_PWD test

Here is my apache error.log :

192.168.21.248 - - [26/Jul/2017:20:52:08 +0200] "GET /ocsinventory/deploy/label HTTP/1.1" 400 226 "-" "OCS-NG_WINDOWS_AGENT_v2.0.5.0"
192.168.21.248 - - [26/Jul/2017:20:52:09 +0200] "POST /ocsinventory HTTP/1.1" 200 234 "-" "OCS-NG_WINDOWS_AGENT_v2.0.5.0"
192.168.21.248 - - [26/Jul/2017:20:52:32 +0200] "POST /ocsinventory HTTP/1.1" 500 527 "-" "OCS-NG_WINDOWS_AGENT_v2.0.5.0"
192.168.21.248 - - [26/Jul/2017:20:53:27 +0200] "GET /ocsinventory/deploy/label HTTP/1.1" 400 226 "-" "OCS-NG_WINDOWS_AGENT_v2.0.5.0"
192.168.21.248 - - [26/Jul/2017:20:53:27 +0200] "POST /ocsinventory HTTP/1.1" 200 234 "-" "OCS-NG_WINDOWS_AGENT_v2.0.5.0"
192.168.21.248 - - [26/Jul/2017:20:53:49 +0200] "POST /ocsinventory HTTP/1.1" 500 527 "-" "OCS-NG_WINDOWS_AGENT_v2.0.5.0"

Could someone help me please? I checked everything before posting here.

in OCS Inventory NG agent for Windows by (480 points)
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15 Answers

0 votes
Do you check your selinux configuration ?
by (380 points)
0 votes

Thank you for you answer. Yes I checked this. SElinux is disabled. Do you have any other idea? How can I know why I have an error 500 when I try to send inventory from client to server?

by (480 points)
0 votes
Try this :

Stop your httpd deaomon

Erase your apache log (or move in an other directory)

Restart httpd

Make an inventory

Read the log /var/log/httpd/error_log

I had the the same problem and find the solution with this log (unfortunetly i forget the solutionj :/)
by (380 points)
0 votes
Ok i did it. Here is the result :

ocsinventory-server: Bad setting. `DOWNLOAD_EXECUTION_TIMEOUT` is not set. Default: `120`
ocsinventory-server: Bad setting. `INVENTORY_ON_STARTUP` is not set. Default: `0`
[Thu Jul 27 12:28:01.602957 2017] [suexec:notice] [pid 2970] AH01232: suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
ocsinventory-server: Bad setting. `DOWNLOAD_EXECUTION_TIMEOUT` is not set. Default: `120`
ocsinventory-server: Bad setting. `INVENTORY_ON_STARTUP` is not set. Default: `0`
[Thu Jul 27 12:28:02.136719 2017] [auth_digest:notice] [pid 2970] AH01757: generating secret for digest authentication ...
[Thu Jul 27 12:28:02.138144 2017] [lbmethod_heartbeat:notice] [pid 2970] AH02282: No slotmem from mod_heartmonitor
[Thu Jul 27 12:28:02.196903 2017] [mpm_prefork:notice] [pid 2970] AH00163: Apache/2.4.6 (CentOS) OpenSSL/1.0.1e-fips PHP/5.4.16 mod_perl/2.0.10 Perl/v5.16.3 configured -- resuming normal operations
[Thu Jul 27 12:28:02.196963 2017] [core:notice] [pid 2970] AH00094: Command line: '/usr/sbin/httpd -D FOREGROUND'

Where can I find the reason of the problem?
by (480 points)
0 votes
ocsinventory-server: Bad setting. `DOWNLOAD_EXECUTION_TIMEOUT` is not set. Default: `120`
ocsinventory-server: Bad setting. `INVENTORY_ON_STARTUP` is not set. Default: `0`
[Thu Jul 27 12:28:01.602957 2017] [suexec:notice] [pid 2970] AH01232: suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
ocsinventory-server: Bad setting. `DOWNLOAD_EXECUTION_TIMEOUT` is not set. Default: `120`
ocsinventory-server: Bad setting. `INVENTORY_ON_STARTUP` is not set. Default: `0`

-> forced this value in your configuration  ?
by (380 points)
0 votes

Done, steel the same result :

[Thu Jul 27 14:27:06.486742 2017] [suexec:notice] [pid 3185] AH01232: suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
[Thu Jul 27 14:27:07.055454 2017] [auth_digest:notice] [pid 3185] AH01757: generating secret for digest authentication ...
[Thu Jul 27 14:27:07.056870 2017] [lbmethod_heartbeat:notice] [pid 3185] AH02282: No slotmem from mod_heartmonitor
[Thu Jul 27 14:27:07.113163 2017] [mpm_prefork:notice] [pid 3185] AH00163: Apache/2.4.6 (CentOS) OpenSSL/1.0.1e-fips PHP/5.4.16 mod_perl/2.0.10 Perl/v5.16.3 configured -- resuming normal operations
[Thu Jul 27 14:27:07.113225 2017] [core:notice] [pid 3185] AH00094: Command line: '/usr/sbin/httpd -D FOREGROUND'

Nothing in my server inventory ans steel the same error in agent logs :

COM SERVER => HTTP Post response received <HTTP Status Code #500>

COM SERVER => Cleaning cURL library

ERROR *** AGENT => Failed to send Inventory <HTTP Status Code #500>

AGENT =>  Communication Server ask for Package Download

DOWNLOAD => Package history file successfully cleaned for duplicate IDs

DOWNLOAD => Download disabled by server

AGENT => Unloading communication provider

AGENT => Unloading plug-in(s)

AGENT => Execution duration: 00:00:24.

Could you tell me where I can find why I have this error. Error 500 has no signification...

by (480 points)
edited by
0 votes
Can someone help me please? I just want to know where i can found the log to know why I have an error 500.

Thanks
by (480 points)
0 votes
https://www.ocsinventory-ng.org/en/rpm-repository-is-available-for-rhelcentosfedora/

You can install OCS by RPM on Centos. It will work better :)
by (22k points)
0 votes
It is exactly what I did. I don't understand : there is no logs on OCS server? You can't know what is wrong when you have a problem?

Thanks for your help.
by (480 points)
–1 vote

Try to install with the script . I put here my install documentation (it is in french ... blush)

Centos 7 install

Installation du depot EPEL + paquets utiles : yum install wget vim epel-release net-tools glances bzip2

Telecharger le dernier RPM webtatic release https://mirror.webtatic.com/yum/el7/ webtatic-release.rpm

Installation du depot "webtatic" : rpm -ivh webtatic-release.rpm

Installation du depot pour mariadb : touch /etc/yum.repos.d/mariadb.repo + 

# MariaDB 10.1 CentOS repository list - created 2016-10-20 09:04 UTC

# http://downloads.mariadb.org/mariadb/repositories/

[mariadb]

name=MariaDB

baseurl=http://yum.mariadb.org/10.1/centos7-amd64

gpgkey=https://yum.mariadb.org/RPM-GPG-KEY-MariaDB

gpgcheck=1

Installation Apache : yum install httpd

Installation Mysql :yum install MariaDB-server MariaDB

Installation Php : yum install php56w php56w-pdo php56w-mysqlnd php56w-gd php56w-mbstring php56w-ldap php56w-imap php56w-xml

Installation https : yum install mod_ssl openssl

Demarrage auto mysqld et httpd : systemctl enable mariadb; systemctl enable httpd 

OCS install

Créer à l’aide de phpmyadmin ou ligne de commande:

1 base ocs

1 utilisateur ocs_user avec mot de passe fort ayant des droits totale sur la base ocs

Telecharger la dernière release :

https://www.ocsinventory-ng.org/fr

Installer les modules PERL obligatoires pour le fonctionnement du produit

  • yum install perl-XML-Simple
  • yum install perl-Compress-Zlib
  • yum install perl-DBI
  • yum install perl-DBD-MySQL
  • yum install perl-XML-Entities
  • yum install perl-Net-IP
  • yum install perl-SOAP-Lite
  • yum install perl-Archive-Zip
  • yum install perl-Digest-SHA1
  • yum install perl-Test-Simple
  • yum install php56w-soap

Installation d’un Repository supplémentaire pour installer “perl-Apache-DBI”

https://harbottle.gitlab.io/epmel/7/x86_64/

Installation du module

yum install perl-Apache-DBI

décompresser le répertoire d’installation

tar xvf OCSNG_UNIX_SERVER-2.3.1.tar.gz

Déclencher le script d’installation :

. /setup.sh … et laisser les réponses par défaut

Droits supplémentaires

chown apache ocsinventory-reports/

chown -R apache ocsinventory-reports/

chown apache /usr/share/ocsinventory-reports/ocsreports

chown -R apache /usr/share/ocsinventory-reports/ocsreports

Modifier le fichier /etc/httpd/conf.d/Z-ocsinventory-server.conf -> accès BDD

# Master Database settings

  # Replace localhost by hostname or ip of MySQL server for WRITE

  PerlSetEnv OCS_DB_HOST localhost

  # Replace 3306 by port where running MySQL server, generally 3306

  PerlSetEnv OCS_DB_PORT 3306

  # Name of database

  PerlSetEnv OCS_DB_NAME ocs

  PerlSetEnv OCS_DB_LOCAL ocs

  # User allowed to connect to database

  PerlSetEnv OCS_DB_USER ocs_user

  # Password for user

  PerlSetVar OCS_DB_PWD xxx

Configuration spécifique

Afin de résoudre les problèmes d’affichages :

Ajouter au fichier ocsinventory-reports.conf :

  <IfModule mod_php5.c>

       […]

        php_value default_charset none

       […]

    </IfModule>

Connecter vous au serveur et laisser vous guider

http://x.x.x.x/ocsreports

by (380 points)
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